Handling Information in a Care Setting | E-Learning

Handling Information in a Care Setting | E-Learning

How you handle personal information shapes whether service users trust you enough to accept care.

Care relationships depend on trust. When a service user believes that what they tell a care worker, or what a care worker observes, will be handled with discretion and respect, they are far more likely to be honest, cooperative and willing to accept the support they need. A breach of confidentiality, however unintentional, can undermine that trust in ways that are very difficult to repair.

This CPD-approved online course provides a clear, practical introduction to the principles of handling information in a care context. It covers the legal and professional framework, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, and explains how these principles apply to the day-to-day decisions care workers make about what to record, what to share and with whom.

What You Will Learn

• Why confidentiality matters in care relationships, and the direct impact it has on a service user’s willingness to engage with their care
• The key terms used in information handling in care settings, including confidentiality, consent, need to know, data controller and data processor
• The legal framework: the Data Protection Act 2018, UK GDPR, and the specific information-handling obligations they create for care organisations and individual care workers
• What ‘need to know’ means in practice: how to decide whether sharing information with a colleague or another professional is appropriate
• Consent: how to obtain it, what it covers, and what to do when a service user does not or cannot give it
• The circumstances in which confidential information can or must be shared without consent, including safeguarding concerns and public interest considerations
• How to store, transfer and dispose of personal information safely
• Responding to requests for information: from service users, family members, other professionals and external organisations

Course Details

Certificate in Handling Information in a Care Setting:

• PDF format certificates are issued as standard, as soon as you complete the course.

Course duration:

• The Handling Information in a Care Setting course includes around 20 minutes of video lead learning.

Test:

• The Handling Information in a Care Setting course is tested online & you’ll need to gain a minimum of 70% in each of the modules to pass.
• There are short tests throughout to help cement your learning.
• You will undertake a multiple choice exam at the end of the course.

Pre-requisites:

• We recommend that you have a reasonable understanding of English & maths (e.g. GCSE grade D/Level 1) before undertaking this course.

Candidates:

• Purchase a place for yourself, or purchase a bundle for your colleagues.

Geographical coverage:

• The Handling Information in a Care Setting course is available to candidates in the UK.
• The course can be delivered in other countries however candidates should be aware that the content was developed in accordance with current UK practice, protocols & guidance.

Venue:

• The Handling Information in a Care Setting course can be run on any electronic device. We recommend that a laptop/desktop is used to ensure that you can see the screen clearly.

Joining instructions:

• Shortly after you purchase your place on the course, we will email you your login details for the course.
• Visit this page to read the course joining instructions including everything you need to know about our e-learning courses.

Links:

• Care Quality Commission (CQC)