Joining Instructions

Joining Instructions

[Updated November 2020]

Welcome to our updated joining instructions page. This page provides details about how we’re running “Covid-Secure” courses, as well as everything that you need to bring, wear or do before your course starts.

Please note that face2face courses will only be running when the UK government allow this to take place. Should the government impose restrictions midway through your course, your course will pause and we will contact you to discuss a way forward.

The majority of our courses are designed for those with no previous subject knowledge, so if this is you, please don’t worry. For those with some previous knowledge, we look forward to developing this further. We’ve listed a number of points below that we need to bring to your attention before the start of your course. Should you have any questions about these, please don’t hesitate to get in touch with us.

General information for all courses


Please note that if you’re over 14, the instructor we will need to see an ‘approved’ form of identification for you at the start of your course. This is the case irrespective of whether the course is being held at our training centres or at your venue. This is vital, as without it you won’t be allowed to undertake the end of course assessment or gain your certificate/qualification.

Please bring with you at least 1 form of photographic identification, or if this isn’t available, 2 forms of non-photographic identification can be produced. Acceptable forms of photographic I.D. (1 required) are:

  • Signed UK Photo card driving licence
  • Signed passport (any nationality)
  • Proof of age card accredited by the Proof of Age Standards Scheme
  • Valid EU Photo identity card
  • Employee photo identification card
  • SIA security licence
  • Current and valid warrant card issued by HM forces or Police
  • Current and valid Prison service card
  • Firearms licence

Acceptable forms of non-photographic I.D. (2 required) are:

  • Current driving licence – paper version
  • Birth certificate
  • Marriage/civil partnership certificate
  • Mortgage statement (issued within past 12 months)
  • Bank or building society statement (issued within last 3 months)
  • Bank or building society account opening confirmation letter (issued within last 3 months)
  • Credit card statement (issued within last 3 months)
  • Pension or endowment financial statement (issued within last 12 months)
  • P45 or P60 statement (issued within last 12 months)
  • Council tax statement (issued within last 12 months)
  • Valid work permit or visa issue by UK government
  • Utility bill – excluding mobile phone bill (issued within last 3 months)
  • Benefit statement e.g. child benefit, pension (issued within last 3 months)


Our courses are generally practical in nature. We recommend you wear comfortable clothing (such as t-shirts, sweaters and trousers) that you don’t mind getting a little dirty during your course. This is especially important during first aid courses where you will also be acting as a casualty for another candidate to practice “on”.

Please don’t wear anything that can be seen “up, down or through”. This includes pencil & short skirts, leggings that go see-through when stretched, low cut or baggy blouses, etc, as this may embarrass you and those around you.

For courses with an outdoor element please wear/bring with you:

  • Sweatshirt/fleece
  • ‘Walking’/’combat’ trousers, not shorts or ’Cut-offs’ or Denim (it stays wet for ages and will make you cold).
  • Suitable footwear; waterproof walking shoes/boots, military or Dr Marten type boots are ideal, but Wellies in wet weather and trainers in dry weather will suffice. Please don’t wear open-toed or soft shoes such as flip-flops, ballet pumps, sandals, ‘Crocs’ or Ugg Boots.
  • A waterproof coat and ideally also waterproof trousers.

Assessment information

Specific assessment methods for your course will be discussed at the start of the course. Typically these include practical and written/multiple choice assessment. You will be required to undertake and pass these, in order for you to pass the course and qualify for you certificate.

Reasonable adjustments

Should you need us to make reasonable adjustments for any physical impairments, allergies, learning needs, or having English as a second language, etc, please get in touch with us ASAP as we may need to discuss these with the Awarding Organisation (where appropriate) several weeks in advance of the course assessment date.

Covid-Secure Training Courses

Throughout the COVID-19 lockdown, there has been an allowance for “emergency training”, which is training specifically for those who, because of their roles, required immediate training. (e.g. healthcare workers, key workers, and new recruits to both these workforces).

Now that the UK government has given a conditional green light for businesses to resume trading, we need to ensure a Covid secure training environment for our candidates. It is vital that we all continue to do our best to eliminate or mitigate the risks of transmitting this virus.

The government is clear that workers should not be forced into an unsafe workplace & we fully support this. Below you’ll find details the new procedures and processes that we are bringing into place for our courses.

Before booking your course:

Learner Screening

If you fall into the following categories, you should be aware that the government advice is to isolate yourself or restrict your contact with (or proximity to) other people. It’s therefore important that we check whether you fall into these categories prior to commencement of a course.

While it’s not lawful to refuse you access, we believe that it’s a perfectly responsible action to strongly advise you of the enhanced risks to your safety.

At the time of booking your course, we will ask you to confirm whether you feel that you may be within one of these high-risk categories. If you are, we ask that you consider that the risks to you are highly likely to outweigh the reward.

Clinically extremely vulnerable

Clinically extremely vulnerable people will have received a letter telling them they are in this group or will have been told by their GP. Guidance on who is in this group can be found here:


Clinically vulnerable people

Clinically vulnerable people include those aged 70 or over and those with some underlying health conditions. All members of this group are listed in the ‘clinically vulnerable’ section here:


On the day(s) of your course:

Arrival time

Please ensure that you arrive at the training centre at least 30 minutes before the start of the course. This is to give you time to complete the wellness screening before entering the training centre.

Wellness screening

To ensure a Covid Secure training environment, you will be asked to complete a self-screening assessment before entering the training room.

If you believe any of the following to be true, you are not permitted to attend the course:

  • You, or anyone in your household has displayed any of the signs or symptoms commonly associated with Covid-19 infection within the past 14 days. These include:
    • Dry cough or sneezing
    • Shortness of breath
    • High temperature
    • Flu like symptoms
    • Loss of taste or smell
  • You have been in contact with any person within the past 14 days who has, or is suspected to have, contracted Covid-19.

We reserve the right to refuse you access to the training. This screening also applies to our trainers & assessors.

Course sizes

Traditionally we would accept up to 12 candidates per course. As we are now ensuring a minimum space between candidates, this limits the number of candidates that we can accept in our training room.

Our new training venue allows us to accept up to 8 candidates with significant work areas and social distance zones. Each canidiate will have their own 3m by 2m area as you can see in the image below.

There will be tape markings on the floor to ensure your separation. You must adhere to the marked seating and walkway areas.

Covid-Secure Training Room

Hand washing

At the start of the course, you will be shown a video on how to wash your hands. You will then be asked to wash your hands.

You will be encouraged to use hand sanitizer/soap & water after each transition to and from the classroom. We will remind you to avoid touching your face throughout the day & again after any transition to or from the classroom.


To maintain a Covid Secure training environment, we will regularly sanitise door handles/push plates, & work surfaces. Amongst other products, we’ll be using 70% isopropyl alcohol spray as this kills the virus within a few seconds.


  • A minimum of 2m distance between individuals will be observed at all times.
  • We will not be using face to face seating. Your chair & desk will have an exclusion zone around them. This will be marked on the floor.
  • If face to face or close contact activities are unavoidable, you should work with fixed partners or teams to avoid close or direct contact with multiple learners. We will also ask you to wear a face covering. We will have some available should you not have one.
  • We will be keeping close proximity activity time as short as possible.
  • We will ensure good ventilation by use of open windows & doors as much as possible.
  • When involved in physical contact with others, you should pay particular attention to sanitation measures immediately afterwards, including washing your hands.

Movement around the training venue

  • A minimum of 2m distance between individuals must be observed at all times.
  • Contact with door handles, push plates, etc., will increase the spread of the virus.
  • We will provide individual hand towels for each learner or single-use, disposable gloves to be put on before any movement.
  • We will restrict access between different areas of a building or site as much as possible.


There will be a number of signs and posters to build awareness of:

  • good handwashing technique,
  • the need to increase handwashing frequency,
  • avoid touching your face and to
  • cough or sneeze into a tissue which is binned safely (or into your arm if a tissue is not available).

Toilet areas

To maintain a Covid Secure training environment, We will regularly sanitise door handles/push plates, & work surfaces using 70% isopropyl alcohol spray. This kills the virus almost instantly. The toilets will be supplied with hand soap, single use paper towels, waste bins and hand sanitiser.

Consumption of food & drink

As Covid-19 enters the body via the mouth, eyes or nose, the period of consuming food or drink increases the risk of infection. Therefore, social distancing should be increased during these periods.

As normal, you are required to bring your own lunch & snacks. Please use outside areas to eat your lunch when possible.

Hot drinks will be available as normal, but the kitchen area will be off-limits to course candidates. The process for making drinks will be discussed before the start of the course. Please bring your own mugs, etc as well as your own drinks if you wish.


Disposable gloves will be made available for courses that require you to touch things (manual handling, first aid, etc). Gloves should be disposed of carefully in the bins provided.

Instructors, assessors and learners must wear gloves when handling paperwork.

It’s important to remember that wearing a single pair of gloves for multiple tasks, or during interactions with multiple surfaces raises the risk levels of spreading the virus.

Where gloves are worn, they should be changed frequently. If this is not possible, it is better to wash/sanitise your hands between interactions and not use gloves.

Face masks & face coverings

Face coverings are becoming a common sight up and down the UK. So if you have one, please bring it with you to the course.

A “face covering” is not the same as a “face mask”, such as the surgical masks or respirators used by health and care workers. Similarly, “face coverings” are not the same as the RPE (respiratory protective equipment) used to manage risks like dust and fumes in an industrial context.

A face covering can be very simple and may be worn in enclosed spaces where social distancing is not possible. It needs to cover your mouth and nose, ideally from the bridge of your nose to underneath your chin, and there should be minimal gaps between the cover and your skin.

If you choose to wear a face covering or mask, it is important to use them properly.

  • Wash your hands thoroughly with soap and water for 20 seconds or use hand sanitiser before putting a face covering on, and after removing it.
  • When wearing a face covering, avoid touching your face or face covering, as you could contaminate them with germs from your hands.
  • Change your face covering if it becomes damp or if you have touched it.
  • Continue to wash your hands regularly.
  • Change and wash your face covering daily.
  • If the material is washable, wash in accordance with manufacturer’s instructions. If it is not washable, dispose of it carefully with your usual waste.

Track & Trace

We request that all learners monitor their health before and after their course.

If you believe that you may have contracted Covid within a period of 14 days from the course conclusion (i.e. the last day of face to face training) then you must inform us of this straight away.

Ideally (when available) you will be using the government phone app to support this ability to inform other learners of their potential exposure to risk. However, our manual process provides a ‘fail safe’ and supports those learners who do not have access to the required technology.

Should we receive information that someone on your course has developed symptoms within 14 days, we will notify you, the trainer and any other individuals who may have been in close proximity to that person of the possible exposure risk.

Blended Learning Courses

Blended learning courses are a combined type of course where you will undertake an online pre-learning element of the course, then come to us for the face to face part of the course.

Online course

  • Shortly after purchase of your place(s) on the course, you’ll receive your login credentials via email. These are manually generated, so may take a few hours to come through, although we try to be as fast with these as possible.
  • Please undertake the online element of the course a minimum of 2 days before the face to face course. This is because some people learn at different rates, so it may take you longer than advertised to complete the course. The advertised timescales for the online element are those typically recorded by candidates.
  • Don’t worry too much about the technology side of things; all you need is a laptop, tablet, or even a smartphone.

Classroom course

  • Please look through the Face to Face course section below which gives you loads of information relating to the classroom based part of the course.

Webinar & Blended Webinar Courses

Since the UK started “social distancing” (probably better defined as “physical distancing”) and then went into lockdown, we’ve been looking at novel ways that we can use to carry on running our courses. We’ve decided that we’re going to be running as many courses as possible using the Zoom webinar system. It’s a bit like Skype but has rapidly become the most used online meeting system around since we went into Lockdown.

How to get ready for your webinar or blended webinar course.

Technology & requirements

  • Don’t worry too much about the technology side of things; all you need is a laptop or tablet with a webcam. If you have the headphones that came with your smartphone (headphones and a microphone), feel free to use those as well.
  • We’ll be using Zoom for the webinars. If you already have the Zoom desktop client or app installed that’s great. If you don’t, don’t worry as the course webinar can be run without it being installed.
  • You just need to click on the joining link that you received when you booked your place on the course.
  • At least 30 minutes before the webinar, please spend some time testing your screen, webcam & microphone setup. To do this;
    • Click the blue “Join” button to launch Zoom.
    • When prompted by your browser, click Open Zoom Meetings. If you don’t have Zoom installed on your computer, follow the prompts to download and install Zoom.
      • If you already have the Zoom desktop client/app installed, this will open up the desktop client/app & immediately state that the meeting ID is not valid. Don’t worry about this. Simply click on “OK” to clear the message. Click on the gear-shaped settings icon to then access your video and audio settings.
    • The test meeting will display a pop-up window to test your speakers. If you don’t hear the ringtone, use the drop-down menu or click “No” to switch speakers until you hear the ringtone. Click “Yes” to continue to the microphone test.
    • If you don’t hear an audio reply, use the drop-down menu or click “No” to switch microphones until you hear the replay. Click “Yes” when you hear the replay.
    • Click “Join with Computer Audio” to join the test meeting with the selected microphone and speakers.
    • You will then join the test meeting as an attendee.
    • Please spend a few minutes learning what the various functions are on your screen, especially the audio & video settings in the bottom left hand corner.

Setting up your room for the webinar

To ensure that you get the very best from your course, there are a few things that you need to arrange before your course.

  • You need to be able to work in a well-lit, quiet room, with minimal background noise and distractions.
  • Please don’t have any pets, children, babies, etc in the room with you. The only exception to this is when you are undertaking a first aid course where you need to be able to demonstrate to the instructor & assessor how to put someone into the recovery position. For this you must have a second person in the room with you (e.g. for you to put into the recovery position) as without them, we cannot confirm your competence in these techniques. You will also need to be able to move the camera angle so that we can see you demonstrate these skills. Please consider how you could do this before your course.
  • For courses that have a practical element (first aid, manual handling, etc), please ensure that you have plenty of floor space around you so that you can demonstrate the practical skills taught & assessed during the course.
  • If you’re using a computer with a separate webcam, please ensure that it’s connected and ready to use before the start time of your course. Zoom has an equipment test function
  • Use a good microphone. A noise-cancelling headset is recommended.


  • Please ensure that you have got everything ready before the start time for your course. Being a webinar, we can’t wait for you. If you’re late, you will be locked out of the webinar. If this happens, please email us immediately so that we can make arrangements for a new time/date for your course.
  • For all courses that require specific training equipment, we will ensure that this is couriered to you at least 72 hours before your course. This is so that you can put the items into quarantine for 72 hours. After this time, if there was any of the coronavirus on the equipment, it will have become “unviable” (i.e. dead). Naturally to allow for this quarantine period, all courses that require training materials will be closed to new participants 7 days before the scheduled start date of the course.
  • The training manual & any bandages are yours to keep. Everything else will be collected from you by courier after your course has completed. There will be a prepaid postage bag included for this purpose.
  • A refundable deposit payment for the training equipment is taken at the time of booking your course. When we have received your training equipment back & confirmed that the equipment has been returned in a serviceable condition, we refund your deposit payment. Naturally we will also be placing all returned items in quarantine for 72 hours, so the refund of your deposit payment may take a little while to come through.
  • First aid courses where we are teaching CPR; you will receive a Little-Anne by courier along with a miniature AED training device. Please do not blow into them. Thank you for stopping the spread of germs.
    • This is how to inflate them:

On the day of your course

  • You need to sign into the webinar. We won’t contact you.
  • If you have any problems, please get in touch with us directly by emailing us at [email protected]
  • Don’t forget, enjoy the course. We’re all getting used to this new way of working.

Face to Face courses

Please ensure that you have read the information above regarding offering Covid-Secure training courses.

Allergies & medications

If you have food allergies, etc, please let us know at the time of your booking so that we can advise the other course candidates as necessary, as well as make any changes that might be required. Please ensure that you bring your medication with you; the last thing that we want to do is dealing with a real case of anaphylaxis.


All training equipment, including books, etc. will be provided, but please bring a notepad and pen along with you. If you’re attending an outdoor course, please also bring the following items with you;

  • A camp chair
  • Sunscreen
  • Insect repellent
  • Something waterproof to keep your kit in (e.g. a rucksack lined with a bin bag)
  • Antibacterial wipes/gel
  • A full water bottle/flask

Our Training Centre

Where are we?

We’re based in Knutsford in Cheshire, just 3 miles from Junction 19 of the M6. Our main training centre is now located within the Scout hut on Blackhill Lane.

Some courses, notably our outdoor courses, are held at other training venues, some of which are up to 10 miles away. Where your course is not being run at our new training centre, you will receive and email entitled “Update to [order_number] from Chris Garland Training” which includes a link to download the joining instructions for your specific course.

The postcode for the building is WA16 9DB. If you want to use the What 3 Words navigation app, the entrance can be found by using ///hypnotist.snapping.width (Click on the link to try it out).

Our new training centre location. Please see your specific joining instructions (to be downloaded as noted above) if your course is not being held here.


There is plenty of parking available along the main road outside our training centre. Please note that the local traffic wardens & PCSO’s are always on patrol and they both like handing out parking tickets. So please park carefully.

The local Council also have a very handy webpage that details all of our local car parks, including how long you can park at them.

Cheshire East Council use RingGo. You can pay for your parking using the RingGo app on your smart phone, or use coins in the meter. We strongly recommend that if you wish to use the app, that you register for it before the day of your course. It’ll save you 15 minutes of hanging on the phone while trying sort out your parking.


Knutsford train station is 20 minutes walk away, at the corners of Toft Road & Adams Hill. There are a flight of steps down to the station from Toft Road, or you can access by vehicle from King Street (known locally as “Bottom Street”) & Adams Hill. The station is on the Manchester Piccadilly to Chester line. Here’s the link to the website to help you arrange your travel:

Anything else?

Please don’t hesitate to contact us if there’s anything that we’ve missed from our joining instructions or that you’re not sure about before your course.

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