Chris Garland Training

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    Customer Service (e-learning)

    Customer Service Skills

    £24.99

    Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

    But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

    This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

    SKU: ELH-VT-43 Categories: , , Tags: ,
    MPN: ELH-VT-43
    Brand: Chris Garland Training

    Customer Service

    Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

    But how is this done? How do you ensure it’s consistent across your business? What are the benefits of delivering great service?

    This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

    Course syllabus includes:

    • What is Customer Service
    • The Goals of Great Customer Service
    • Discovering and Understanding Customer Needs
    • Delivering Maximum Levels of Service
    • Making Customers Feel Great From the Start
    • Communication Skills
    • Non-verbal Communication and Body Language
    • Dealing with Customer Complaints

    Certificate:

    • PDF format certificates are issued as standard, as soon as you complete the course.

    Course duration:

    • The course includes around 75 minutes of video lead learning.

    Test:

    • This Customer Service course is tested online & you’ll need to gain a minimum of 70% in each of the modules to pass.
    • You will undertake a multiple choice exam at the end of the course with short tests throughout to help cement your learning.

    Pre-requisites:

    • We recommend that you have a reasonable understanding of English & maths (e.g. GCSE grade D/Level 1) before undertaking this course.

    Candidates:

    • Purchase a place for yourself, or purchase a bundle for your colleagues.

    Geographical coverage:

    • The course is available to candidates in the UK.
    • The course can be delivered in other countries however candidates should be aware that the content was developed in accordance with current UK practice, protocols & guidance.

    Venue:

    • The course can be run on any electronic device, but we recommend that a laptop/desktop is used to ensure that you can see the screen clearly.

    Joining instructions:

    Customer Service (e-learning)

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    Joining instructions

    • Click here to visit our dedicated joining instruction page.

    Customer Service (e-learning)

    Why choose us?

    Here are a few reasons why you should choose Chris Garland Training as your training partner.

    Authority

    • Established 2012
    • Trusted and recommended by training providers, nationwide.
    • Consistently receiving 5 star reviews from our clients.
    • Bespoke courses backed & certified by The CPD Group.
    • Courses certified by Ofqual Regulated Awarding Organisations.

    Environmentally and socially responsible

    • Our charity of the year 2022 is the North West air Ambulance Charity. Part of your course fee will be donated and you can add to this when purchasing your course place.
    • Additionally, for every course place booked, we pay for a tree to be planted in some of the worlds most deforested areas and an area of kelp to be planted and managed.
    • Our planting partners are Just One Tree. They also run educational programmes for those involved in the planting, thereby sharing and promoting knowledge and ownership of the newly planted forests.
    • You can read more about this and our other environmental strategies on our Environmental Responsibility page.

    Your safety

    • Professionally qualified instructors, with Enhanced DBS Certificates.
    • Internal & External Quality Assurance of courses.
    • HTTPS Secure website.
    • PCI DSS compliant payment system.
    • Credit/debit card, BACS and Purchase Order payments accepted.

    Our clients

    • We’re proud to have a nationwide client base, including:
    — Multi-National & FTSE100 companies,
    — Local Authorities & Wildlife Trusts,
    — Universities, Colleges, School Academies & Childcare providers,
    — Schools & adult education providers; including Independent, Local Authority, Referral & Secure units,
    — Food manufacturers, Restaurants & Chefs,
    — Mining, Surveying, Construction & Maintenance companies,
    — Sports Clubs; including Golf, Rugby, Netball, Judo, Canoeing, Hiking & Climbing Centres,
    — Hospitals, Dentists, Physiotherapists, Podiatrists,
    — Tree Surgeons,
    — Other training providers,
    — And many, many more!

    Customer Service (e-learning)

    Request a quote for a private course booking

    We’re more than happy to run a private course for you at either our training centre or at your venue. Simply fill in this form and we’ll get back to you soon;

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    • Some businesses and national governing bodies require that course certificates be issued by an Ofqual Regulated Awarding Organisation.
    • We offer self-certified & Ofqual Accredited courses; the main difference in certification being third party cost. Ofqual Regulated Awarding Organisation certification is currently priced at an additional £12.50pp.
    • Some of our courses are bespoke to Chris Garland Training. As such they cannot be certified by an Ofqual Regulated Awarding Organisation. Where this is the case, you will be informed of this in your quotation.

    About You:

    Venue Choice:

    This will be accounted for in your quotation.
    Please provide us with information about the zone/area that your venue is located within? Any charges likely to be incurred by our trainer will be built into your quote.
    If no parking is available, please provide more information in the ADDITIONAL INFORMATION field below.
    Rooms should be suitably lit, with adequate heating & ventilation. There should be a sufficient number of chairs for each candidate and the instructor.
    If not available, please provide more information in the ADDITIONAL INFORMATION field below.
    Welfare facilities include accessible toilets, tea & coffee making facilities, smoking areas, etc.
    If not available, please provide more information in the ADDITIONAL INFORMATION field below.

    Candidates:

    The instructor to candidate ratio is typically 1:12, with some courses being restricted to 1:8 or even 1:6. If you have more than 12 to be trained, please provide more information in the ADDITIONAL INFORMATION field below.

    Dates & Times:

    If you have a preferred date & time for this course (for example to fit in with staff shift patterns) please let us know.
    Please choose the nearest to your required hours.
    Where your time requirements don't match the categories exactly, please let us know in the Additional Information at the end of the form.

    Additional Information:

    e.g: CPD, Renewal, Identified failing, Workplace incident, etc.

    Customer Service (e-learning)

    Future course dates

    If you can’t make it to our next scheduled course, fill in this form & we’ll email you as soon as we release new course dates.

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    Customer Service (e-learning)

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    Customer Service (e-learning)

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