Developing Good Employee Relations | E-learning

Developing Good Employee Relations: Online

The difference between a team that works and a workplace that does not is almost always culture.

Employee relations, meaning the quality of the relationship between an organisation and its people, is not a soft metric. It is directly linked to absence rates, staff turnover, productivity, grievance and disciplinary activity, and an organisation’s exposure to employment tribunal claims. Businesses with genuinely healthy employee relations spend less time managing problems and more time making progress.

This online course equips managers, team leaders and HR professionals with the foundational understanding they need to build and maintain positive working relationships. It also helps them identify the conditions that lead to conflict, grievances and disengagement before they escalate.

What You Will Learn

The foundations of employee relations

• What employee relations means, and why it matters operationally, legally and ethically
• The psychological contract: the unwritten expectations that shape how people feel about their employer
• The impact of employee relations on absence, turnover, productivity and culture
• Key legislation, including the Employment Rights Act 1996, ACAS Code of Practice and the Equality Act 2010

Communication as a management tool

• Active listening and why most workplace conflict begins with communication failure
• Giving and receiving feedback: approaches that build trust rather than defensiveness
• Managing difficult conversations: preparation, structure and follow-through
• The difference between transparency and oversharing

Conflict prevention and resolution

• Recognising early warning signs of team conflict and individual disengagement
• Informal resolution: when it is appropriate and how to do it effectively
• Formal processes, including grievance and disciplinary procedures, the ACAS code and mediation
• Managing performance: the difference between support and discipline, and why it matters

Building a positive workplace culture

• The role of leaders and managers in setting the cultural tone
• Diversity and inclusion as a driver of team performance
• Psychological safety: creating an environment where people can speak up
• Recognition and wellbeing: what matters most to employees

Course Details

Certificate:

• PDF format certificates are issued as standard, as soon as you complete the course.

Course duration:

• The course includes around 45 minutes of video lead learning.

Test:

• This Developing Good Employee Relations course is tested online & you’ll need to gain a minimum of 70% in each of the modules to pass.
• You will undertake a multiple choice exam at the end of the course with short tests throughout to help cement your learning.

Pre-requisites:

• We recommend that you have a reasonable understanding of English & maths (e.g. GCSE grade D/Level 1) before undertaking this course.

Candidates:

• Purchase a place for yourself, or purchase a bundle for your colleagues.

Geographical coverage:

• The Developing Good Employee Relations course is available to candidates in the UK.
• The course can be delivered in other countries however candidates should be aware that the content was developed in accordance with current UK practice, protocols & guidance.

Venue:

• The Developing Good Employee Relations course can be run on any electronic device, but we recommend that a laptop/desktop is used to ensure that you can see the screen clearly.

Joining instructions:

• Shortly after you purchase your place on the course, we will email you your login details for the course.
• Visit this page to read the course joining instructions including everything you need to know about our e-learning courses.

Links:

• Chartered Institute of Personnel and Development