At A Glance:
This policy sets out how Chris Garland Training maintains high standards across all regulated and bespoke courses. It explains our quality assurance framework, risk-rated assessor sampling, and continuous improvement processes. We regularly review feedback, IQA findings, and course delivery to deliver a consistent, high-quality learning experience.
Quality Assurance Policy
Approved by Chris Garland, Director | Last reviewed: August 2026
Purpose
This policy outlines our approach to quality assurance across all training delivery and assessments. It ensures you receive a consistent, high-quality learning experience while meeting all Awarding Organisation and Ofqual requirements.
Scope
This policy applies to all regulated and non-regulated courses we deliver, whether face-to-face, blended, or through distance learning.
Our Quality Assurance Framework
We maintain consistently high standards across our courses through a structured quality framework. We manage quality by:
- Recruiting and inducting competent trainers and assessors
- Delivering ongoing CPD and standardisation sessions for our team
- Running Internal Quality Assurance (IQA) on assessment decisions using a risk-based sampling plan
- Managing External Quality Assurance (EQA) visits and action plans from Awarding Organisations
- Collecting and acting on learner feedback and course review data
- Maintaining strict document control over policies, procedures, and assessment materials
- Monitoring complaints, appeals, and malpractice reports to prevent recurring issues
Risk Rating & Sampling
We assign a risk rating (high, medium, or low) to trainers, assessors, and IQAs based on their experience, qualifications, and previous sampling results. Higher-risk staff receive extra sampling and direct support until their risk rating lowers.
Our IQA sampling plan covers a representative cross-section of assessment decisions, methods, units, and assessors. We adjust sampling intensity based on risk levels and securely retain all sampling records and feedback logs.
Course Review & Continuous Improvement
We review our courses regularly and update them whenever regulations or Awarding Organisation rules change. We collect learner feedback after every course and use findings from IQAs, EQAs, and customer reviews to drive action plans. The Director monitors these improvements continuously.