Corporate Training Booking FAQs

Option 1: Paying for your own course (Self-Funding)
Visit our individual course pages to view available dates, times, prices, and locations. Once you have chosen your course, select your options (date, certificate type, etc.) and click “Add to basket”.
– Card Payments: You can pay online instantly with a valid credit or debit card.
– BACS or Purchase Orders (PO): If you select BACS or PO at checkout, your order will remain “On Hold” in your account until we have confirmed receipt of payment.

Please Note: We do not accept AMEX, AMEX Business, or JCB cards.

Option 2: A business paying for an employee booking
Please drop us an email containing the information below. We will set your organisation up within our purchasing system, include any additional required email addresses (such as your finance team or manager), raise the booking order, and issue your invoice directly. To fast-track your booking, please provide:
– Booking Information: Course name, preferred date, and delegate name(s).
– Main Contact Details: Name, phone number, and email address.
– Training Venue Address: (If the training is not being held at our main training centre).
– Billing & Finance Details: Finance contact name, phone number, and email address. Head office / Accounts Payable postal address.
– Payment Preference: Credit/debit card or BACS.
– PO Number & Supplier Reference Code: (If applicable to your organisation).

Please Note: We do not accept AMEX, AMEX Business, or JCB cards.

Every organisation’s training requirements are unique, which is why we do not use flat “standard rates.” Your bespoke quotation will be tailored precisely to your specific team size, location, and educational needs, while also outlining the positive ESG (Environmental, Social, and Governance) benefits your course will generate.

To request your quote, please visit our corporate quotations page or email us with the following details:
– Booking Profile: Estimated number of learners and target training dates.
– Main Contact Details: Name, phone number, and email address.
– Training Venue Address: (Please specify if you require training at your own premises or at our training centre).
– Billing & Finance Details: Finance contact name, phone number, and email address. Head office / Accounts Payable postal address.
– Payment Preference: Credit/debit card or BACS.
– PO Number & Supplier Reference Code: (If applicable).
– What happens next? Once you approve our quotation and we lock in your course date and time, we will register your organisation in our system, issue your booking confirmation, and route the invoice directly to your designated finance contacts.

You can settle your booking online via Credit/Debit Card or via BACS (Bank Transfer), with or without a formal purchase order number.
– Instant Bookings: Card payments process immediately, securing your space instantly.
– BACS & PO Bookings: If you choose to pay via bank transfer or PO, your order status will show as “On Hold” in your account panel. Your places are reserved but will be fully confirmed once our accounts team verifies receipt of payment.

Please Note: We do not accept AMEX, AMEX Business, or JCB cards.

We have a dedicated Joining Instructions page where you can find everything you need regarding logistics (who, what, where, and when). This page includes:
– Our exact training centre addresses and interactive maps.
– Recommended parking locations and local parking guidelines.
– Nearby bus routes and train line connections.

Course Start Times: Your precise arrival and start times are clearly listed inside your booking receipt email. If you haven’t booked yet, you can view the specific daily running times alongside the dates available in our live booking calendar.

Yes, absolutely. All our commercial courses strictly align with current statutory UK standards. This includes guidelines regulated by the Health and Safety Executive (HSE), relevant Awarding Organisations, and national governing bodies. Consequently, you can be entirely confident that the certificates your team receives will fully satisfy your official workplace compliance audits.

Most regulatory compliance qualifications, such as our First Aid at Work or regulatory safety certificates, remain valid for three years. Because keeping track of staff qualifications can be a logistical challenge for busy managers, our system automatically monitors your expiry dates. We will send you a courtesy reminder well in advance of your renewal deadline so you can smoothly arrange top-up training.

Legal training requirements depend heavily on your specific industry, your total staff numbers, and the underlying risk level of your workplace. For example, the HSE dictates that every employer must undertake a formal first aid needs assessment. If you are unsure of your exact legal obligations, please contact our team. We are always happy to guide you through the assessment process to ensure you remain fully compliant without overspending. We’ve even written a blog about how to do your own first aid needs assessment.

Our professional instructors work incredibly closely with every individual to ensure they feel supported, capable, and confident. In the unusual event that a delegate does not pass their exam or practical assessment, or if they happen to miss a critical module due to unexpected sickness, we will partner with you to find a solution. This typically involves arranging a supported re-sit or finding a way for them to catch up on the specific modules they missed.

Yes, we frequently deliver bespoke on-site training courses for organisations right across the country. Arranging for a trainer to visit your own venue is often the most cost-effective approach for larger groups. Furthermore, it significantly reduces your team’s travel downtime and allows us to adapt our practical exercises directly to your specific workplace environment.

Yes, we frequently deliver bespoke on-site training courses for organisations right across the country. Arranging for a trainer to visit your own venue is often the most cost-effective approach for larger groups. Furthermore, it significantly reduces your team’s travel downtime and allows us to adapt our practical exercises directly to your specific workplace environment. To

Do you offer group discounts if I book multiple delegates at the same time?
We certainly do. We provide highly competitive corporate rates and group discounts for dedicated company courses or multi-delegate bookings. If you are planning to train a larger group or establish an ongoing training partnership, please request a corporate quotation using this form or get in touch with us directly for a custom proposal.

We completely understand that workplace emergencies happen and schedules can change at short notice. We maintain a flexible yet structured cancellation and rescheduling policy to protect both parties. For precise details regarding notice periods, transfer options, or any potential admin fees, please refer to our standard terms and conditions page or check your booking confirmation email.

To make your arrival as stress-free as possible, comprehensive joining instructions can be found here. This document includes precise parking details, public transport advice, maps, and specific directions to the classroom entrance.

We strongly recommend wearing comfortable, casual clothing alongside flat, closed-toe footwear. Many of our popular courses, particularly First Aid at Work and Manual Handling, involve active practical sessions. You will likely be spending time kneeling on the floor, bending, or practising realistic physical scenarios, so flexibility and comfort are key.

For all courses held at our training centre, we provide complimentary tea, coffee, water, and light refreshments during scheduled breaks to keep delegates energised. However, please note that a full lunch is not provided as standard. To accommodate this, our venue has been specifically selected for its close proximity to a fantastic variety of local cafes, shops, and amenities.

The vast majority of our full-day courses start promptly at 09:00 and conclude around 17:00, featuring regular short breaks throughout the day. We always advise arriving roughly 15 minutes before the official start time to sign in and grab a coffee. Please check your final joining instructions email to verify the exact timetable for your specific session.