Accessibility and Inclusion

Accessibility and Inclusion

At Chris Garland Training, we believe that life-saving knowledge should be shared with everyone, irrespective of sight loss, hearing impairment, or neurodiversity. As a multi-award-winning ethical training partner, our commitment to inclusion is central to our core values of justice, equality, and diversity. We don’t just meet legal standards; we aim to lead by example.

Our Standards & Compliance

We align our digital and physical operations with:

• The Equality Act 2010: Providing “reasonable adjustments” so that people with disabilities are not at a disadvantage.
• WCAG 2.2 AA: Aiming to meet the latest international standards for web accessibility (Perceivable, Operable, Understandable, and Robust).
• Disability Confident Committed (Level 1): Proactively supporting disabled talent in our workforce and recruitment.

Our Technical Accessibility Stack

To ensure a flexible and barrier-free experience on this website, we utilize:

• Native Theme Skip Links: Our website includes built-in “Skip to Content” links. This allows users navigating via keyboard or switch devices to bypass repetitive navigation menus and jump directly to the main training content. Simply use the [Tab] button to use skip links.
• WP Accessibility Integration: We use this to address underlying code issues, such as enforcing clear focus outlines for keyboard users and ensuring form fields are properly labeled for screen readers.
• OneTap Accessibility Toolbar: A user-controlled interface to customize your view.
  • Personalization: Change contrast, resize text, or use a dyslexia-friendly font.
  • Shortcut: Use Alt + . (Windows) or ⌘ + . (Mac) to launch.
  • If the shortcut does not activate, you can also click the accessibility icon on your screen.

Supporting Non-Visible Disabilities

We are proud supporters of the Hidden Disabilities Sunflower. We recognize that many disabilities – such as autism, chronic pain, or mental health conditions – are not immediately obvious.

• Team Training: Our staff are trained to recognize the Sunflower symbol and provide the extra time and understanding wearers may need.
• Neurodiversity: We design our training materials to be clear and jargon-free to support learners with varied cognitive requirements.

You can learn more about the Hidden Disabilities Sunflower on their official website: Hidden Disabilities Sunflower.

Supporting Neurodiversity

We recognize that our learners have diverse ways of processing information. As part of our commitment to neuro-inclusion, we:

• Flexible Learning: We provide extra time and understanding for those who may find standard testing environments or rigid schedules challenging.
• Simplify Content: We aim for high readability scores, using clear, jargon-free language across our training materials.
• Visual Personalisation: Through our OneTap toolbar, users can switch to a dyslexia-friendly font and adjust line spacing to reduce visual stress.

LGBTQI+ Inclusion & Emotional Safety

Accessibility includes creating an environment where everyone feels safe to be themselves. Our commitment to accessibility includes emotional safety. We maintain a zero-tolerance policy for discrimination or harassment, ensuring our learning environments are supportive and affirmative for the LGBTQI+ community.

In line with our legal duties, including those under the Equality Act 2010, we take all reasonable steps to prevent sexual harassment in the workplace. This preventative approach is integral to our broader commitment to a secure and supportive environment for all. Discrimination based on sexual orientation, gender identity, gender expression, or any other protected characteristic has no place here.

This commitment extends to ensuring a workplace free from harassment and discrimination for all individuals, including those who identify as LGBTQI+. We want every learner and team member to feel valued, respected, and safe.

Our commitment involves:

• Zero Tolerance: We maintain a zero-tolerance policy for any form of discrimination, harassment, or “othering” within our digital spaces or physical classrooms.
• Affirmative Environment: We use inclusive language and respect chosen pronouns. Our trainers are committed to ensuring that LGBTQI+ learners are treated with the dignity and respect they deserve as they gain life-saving skills.
• Staff Awareness and Training: Our team receives ongoing training to foster understanding and awareness of diversity and inclusion issues, including preventing harassment, ensuring they can provide respectful and sensitive support to all learners.

We are committed to continuous improvement in these areas and we welcome feedback from all individuals to help us further enhance our inclusive and safe practices. You can find more information about employer responsibilities regarding sexual harassment prevention on the GOV.UK website.

Learner Support & Reasonable Adjustments

If you are attending a course, we are committed to making the learning experience accessible. Under our Reasonable Adjustments & Special Considerations Policy, we can:

• Venue Support: We ensure our training venues are vetted for physical accessibility, including ramps and facilities.
• Adapt Practical Elements: For courses like First Aid or Evacuation Chair training, we can adapt practical assessments to suit your physical needs.
• Provide Alternative Formats: Course materials can be provided in large print, accessible PDF, or via verbal briefing upon request.

Feedback & Contact

Accessibility is an ongoing journey. As we are constantly striving to improve, should you encounter any barriers on our site or during a course, please do let us know:”

• Email: [email protected]
• Phone: 01565 746555
• Response Time: We aim to respond to all enquiries within 3 business days.

Last updated: 18 February 2026