Terms and Conditions (Business to Consumer)

Latest Review: 2023.08

Latest Review: 2023.08

1. These Terms

1.1 These are the terms and conditions on which we supply products to you, whether these are goods, services or digital content.

1.2 Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. Information about us and how to contact us

2.1 We are Forest Skills Ltd t/a Chris Garland Training a company registered in England and Wales. Our company registration number is 08013341 and our registered office is at 40 Fir Tree Avenue, Knutsford, Cheshire, WA168NF.

2.2 You can contact us by telephoning our customer service team at 01565 746555 or by writing to us at [email protected] or 40 Fir Tree Avenue, Knutsford, Cheshire, WA168NF.

2.3 If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

2.4 When we use the words “writing” or “written” in these terms, this includes emails.

3. Our contract with you

3.1 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.

3.2 If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

3.3 We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

3.4 Our website is solely for the promotion of our products in the UK. Unfortunately, we do not accept orders from addresses outside the UK.

4. Our products

4.1 The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

5. Your rights to make changes

5.1 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8).

6. Our rights to make changes

6.1 We may change the product to reflect changes in relevant laws and regulatory requirements and to implement minor technical adjustments and improvements. These changes will not affect your use of the product.

6.2 In addition, we may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7. Providing the products

7.1 The costs of delivery will be as displayed to you on our website. Where your order is for a bespoke product such as a private course booking, the costs of delivery will be as per our quotation. Note that quotations are only valid for 30 days following date of issue.

7.2 During the order process we will let you know when we will provide the products to you.

7.2.1 If the products are goods we will deliver them to you as soon as reasonably possible. We will contact you with an estimated delivery date.

7.2.2 We will begin the services on the date agreed with you during the order process.

7.2.3 If the products are ongoing services or a subscription to receive goods or digital content. We will supply the services, goods or digital content to you until either the services are completed or the subscription expires (if applicable) or you end the contract as described in clause 8 or we end the contract by written notice to you as described in clause 10.

7.3 If our supply of the products is delayed by an event outside our control (“force majeure”) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

7.4 If you have asked to collect the products from our premises, you can collect them from us at any time during our working hours of 0900-1700hrs Monday to Thursday & 0900-1630hrs on Fridays (excluding public holidays).

7.5 If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery.

7.6 If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.7 If you do not allow us access to your property to perform the services as arranged (and you do not have a good reason for this) we may charge you additional costs incurred by us as a result. If, despite our reasonable efforts, we are unable to contact you or re-arrange access to your property we may end the contract and clause 10.2 will apply.

7.8 You have legal rights if we deliver any goods late. If we miss the delivery deadline for any goods then you may treat the contract as at an end straight away if any of the following apply:

7.8.1 We have refused to deliver the goods;

7.8.2 Delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

7.8.3 You told us before we accepted your order that delivery within the delivery deadline was essential.

7.9 If you do not wish to treat the contract as at an end straight away, or do not have the right to do so under clause 7.8, you can give us a new deadline for delivery, which must be reasonable, and you can treat the contract as at an end if we do not meet the new deadline.

7.10 If you do choose to treat the contract as at an end for late delivery under clause 7.8 or clause 7.9, you can cancel your order for any of the goods or reject goods that have been delivered. If you wish, you can reject or cancel the order for some of those goods (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled goods and their delivery. If the goods have been delivered to you, you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01565 746555 or email us at [email protected] for a return label or to arrange collection.

7.11 A product which is goods will be your responsibility from the time we deliver the product to the address you gave us or you collect it from us.

7.12 You own a product which is goods once we have received payment in full.

7.13 We may need certain information from you so that we can supply the products to you. If so, we will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the products late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.14 We may have to suspend the supply of a product to:

7.14.1 Deal with technical problems or make minor technical changes;

7.14.2 Update the product to reflect changes in relevant laws and regulatory requirements;

7.14.3 Make changes to the product as requested by you or notified by us to you (see clause 6).

7.15 We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. If we have to suspend the product for longer than 3 months you may contact us to end the contract for a product and we will refund any sums you have paid in advance for the product in respect of the period after you end the contract.

7.16 If you do not pay us for the products when you are supposed to (see clause 12.4) and you still do not make payment within 7 days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. As well as suspending the products we can also charge you interest on your overdue payments (see clause 12.5).

8. Your rights to end the contract

8.1 Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

8.1.1 If what you have bought is faulty or mis-described you may have a legal right to end the contract (or to get the product repaired or replaced or a service re-performed or to get some or all of your money back), see clause 11;

8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;

8.1.3 If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any goods;

8.1.4 In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.6.

8.2 If you are ending a contract for a reason set out at (1) to (5) below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:

8.2.1 We have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);

8.2.2 We have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

8.2.3 There is a risk that supply of the products may be significantly delayed because of events outside our control;

8.2.4 We have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 3 months; or

8.2.5 You have a legal right to end the contract because of something we have done wrong.

8.3 For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.

8.4 You do not have a right to change your mind in respect of:

8.4.1 Items made to your specifications or which are clearly personalised;

8.4.2 Services, once these have been completed, even if the cancellation period is still running;

8.4.3 Products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;

8.4.4 Sealed audio or sealed video recordings or sealed computer software, (e.g. online e-learning courses) once these products are unsealed/accessed after you receive them; and

8.4.5 Any products which become mixed inseparably with other items after their delivery.

8.5 How long you have depends on what you have ordered and how it is delivered.

8.5.1 If you have bought services, you have 14 days after the day we contact you to confirm we accept your order. However, once we have started the services you cannot change your mind, even if the period is still running. If you cancel after we have started the services, you must pay us for the services provided up until the time you tell us that you have changed your mind.

8.5.2 If you have bought goods, you have 14 days after the day you (or someone you nominate) receives the goods, unless:

8.5.2.1 Your goods are split into several deliveries over different days. In this case you have until 14 days after the day you receive the last delivery to change your mind about the goods.

8.5.2.2 Your goods are for regular delivery over a set period, you have until 14 days after the day you receive the first delivery of the goods.

8.6 Even if we are not at fault and you do not have a right to change your mind (see clause 8.1), you can still end the contract before it is completed, but you may have to pay us compensation. A contract for goods is completed when the product is delivered and paid for. A contract for services is completed when we have finished providing the services and you have paid for them. If you want to end a contract before it is completed where we are not at fault and you have not changed your mind, just contact us to let us know. The contract will end immediately and we will refund any sums paid by you for products not provided but we may deduct from that refund (or, if you have not made an advance payment, charge you) reasonable compensation for the net costs we will incur as a result of your ending the contract.

9. How to end the contract with us (including if you have changed your mind)

9.1 To end the contract with us, please let us know by doing one of the following:

9.1.1 Phone: Call customer services on 01565 746555 or email us at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.1.2 Email: Email customer services at [email protected]. Please provide your name, home address, details of the order and, where available, your phone number and email address.

9.2 If you end the contract for any reason after products have been dispatched to you or you have received them, you must return them to us. You must either return the goods in person to where you bought them, post them back to us at Chris Garland Training, 40 Fir Tree Avenue, Knutsford, Cheshire, WA168NF or (if they are not suitable for posting) allow us to collect them from you. Please call customer services on 01565 746555 or email us at [email protected] for a return label or to arrange collection. If you are exercising your right to change your mind you must send off the goods within 14 days of telling us you wish to end the contract.

10 Costs of return:

10.1 We will pay the costs of return if the products are faulty or mis-described;

10.2 We will pay the costs of return if you are ending the contract because we have told you of an upcoming change to the product or these terms, an error in pricing or description, a delay in delivery due to events outside our control or because you have a legal right to do so as a result of something we have done wrong; or

10.3 We will pay the costs of return if you are exercising your right to change your mind within the cooling off period.

10.4 In all other circumstances, you must pay the costs of return.

10.5 If you are responsible for the costs of return and we are collecting the product from you, we will charge you the direct cost to us of collection.

10.6 We will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price, as described below.

10.7 If you are exercising your right to change your mind:

10.7.1 We may reduce your refund of the price (excluding delivery costs) to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

10.7.2 The maximum refund for delivery costs will be the costs of delivery by the least expensive delivery method we offer. For example, if we offer delivery of a product within 3-5 days at one cost but you choose to have the product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

10.7.3 If you wish to cancel your course booking, please contact us as soon as possible before the start of the course. You can contact us by telephoning our booking team on 01565 746555 or by emailing us at [email protected]. Please provide your name, address, details of the booking and, where available, your phone number and email address. We will let you know if the change is possible and ask you to confirm whether you wish to go ahead with the change or cancellation

10.7.4 In the case of cancellation:

10.7.4.1 More than 5 working days or more before the session date and time = Full refund

10.7.4.2 More than 72 hours before the session date and time = 50% refund

10.7.4.3 Less than 72 hours = 50% refund not guaranteed

10.7.5 In all cases, notice of cancellation must be confirmed in writing addressed to the contact details on the terms and conditions.

10.7.6 In the event of non-attendance = No refund

10.7.7 Attending your course more than 15 minutes late will be deemed a cancellation and you will forfeit 100% of the course fee. If you are running late, please contact us immediately so that we can work to avoid this forfeiture.

10.7.8 If you leave a course prior to its completion, you will forfeit 100% of the course fee.

10.8 We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then:

10.9 If the products are goods and we have not offered to collect them, your refund will be made within 14 days from the day on which we receive the product back from you or, if earlier, the day on which you provide us with evidence that you have sent the product back to us. For information about how to return a product to us, see clause 9.2.

10.10 In all other cases, your refund will be made within 14 days of your telling us you have changed your mind

11. Transferring your booking

11.1 Please contact us on 01565 746555 or [email protected] if you wish to transfer your booking to another individual or training course.

11.2 If you wish to transfer your booking on a specific training course to another individual, this is not subject to any transfer fee.

11.3 If you wish to transfer your booking from one training course date to another training course date, this is subject to a fee as set out below:

11.3.1 More than 4 weeks before the training course is due to commence:

11.3.1.1 First transfer at no charge

11.3.1.2 Subsequent transfer: 25% of course fee

11.3.2 Between 2-4 weeks before the training course is due to commence:

11.3.2.1 25% of course fee will be charged as a transfer fee

11.3.3 Less than 2 weeks before the training course is due to commence:

11.3.3.1 50% of course fee will be charged as a transfer fee

11.4 Any transfer of booking will not be completed until:

11.4.1 you have received an email confirming your booking onto an alternative training course; or

11.4.2 the individual to whom you are transferring your booking has received an email confirming their booking.

11.5 Nothing in these terms allows you to resell or offer for resale at a premium, your booking on the training course unless expressly authorised by us. These are grounds for cancellation by us.

12. Our rights to end the contract

12.1 We may end the contract for a product at any time by writing to you if:

12.1.1 You do not make any payment to us when it is due and you still do not make payment within 7 days of us reminding you that payment is due;

12.1.2 You do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the products;

12.1.3 You do not, within a reasonable time, allow us to deliver the products to you or collect them from us; or

12.1.4 You do not, within a reasonable time, allow us access to your premises to supply the services.

12.2 If we end the contract in the situations set out in clause 10.1 we will refund any money you have paid in advance for products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the contract.

12.3 We may write to you to let you know that we are going to stop providing the product. We will let you know at least 1 week in advance of our stopping the supply of the product and will refund any sums you have paid in advance for products which will not be provided.

13. If there is a problem with the product

13.1 If you have any questions or complaints about the product, please contact us. You can telephone our customer service team at 01565 746555 or write to us at [email protected] or Chris Garland Training, 40 Fir Tree Avenue, Knutsford, Cheshire, WA168NF.

13.2 If you wish to exercise your legal rights to reject products you must either return them in person to where you bought them, post them back to us or (if they are not suitable for posting) allow us to collect them from you. We will pay the costs of postage or collection. Please call customer services on 01565 746555 or email us at [email protected] for a return label or to arrange collection.

14. Price and payment

14.1 The price of the product (which includes VAT where applicable) will be the price set out in the Order or our acceptance of it. We take all reasonable care to ensure that the price of the product advised to you is correct. However please see clause 14.3 for what happens if we discover an error in the price of the product you order.

14.2 If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.

14.3 It is always possible that, despite our best efforts, some of the products we sell may be incorrectly priced. We will normally check prices before accepting your order so that, where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you for your instructions before we accept your order. If we accept and process your order where a pricing error is obvious and unmistakable and could reasonably have been recognised by you as a mis-pricing, we may end the contract, refund you any sums you have paid and require the return of any goods provided to you.

14.4 We accept payment with Visa, MasterCard, bank transfer (BACS). When you must pay depends on what product you are buying:

14.4.1 For goods, you must pay for the products before we dispatch them. We will not charge you until we dispatch the products to you.

14.4.2 For services, you must make an advance payment of 100% of the price of the services, before we start providing them. You must pay each invoice within 14 calendar days after the date of the invoice.

14.5 If you do not make any payment to us by the due date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of the Bank of England from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.

14.6 If you think an invoice is wrong please contact us promptly to let us know.

14.7 All late payments will be dealt with by our nominated debt recovery agency; Thomas Higgins Partnership. This process can include issue of a Letter before Action, Late Payment Demand, Court action, Judgement and Enforcement

15. Our responsibility for loss or damage suffered by you

15.1 If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill.

15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987.

15.3 If we are providing services in your property, we will make good any damage to your property caused by us while doing so. However, we are not responsible for the cost of repairing any pre-existing faults or damage to your property that we discover while providing the services.

15.4 We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

16. How we may use your personal information

16.1 We will only use your personal information as set out in our privacy policy.

16.2 We will only give your personal information to third parties where the law either requires or allows us to do so.

17. Other important terms

17.1 We may transfer our rights and obligations under these terms to another organisation.

17.2 You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.

17.3 This contract is between you and us. No other person shall have any rights to enforce any of its terms.

17.4 Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

17.5 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

17.6 These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.

17.7 You agree to indemnify, defend and hold us harmless, from and against any and all claims, liabilities, damages, losses and expenses, relating to your violation of these Terms and conditions, and applicable laws, including intellectual property rights and privacy rights. You will promptly reimburse us for our damages, losses, costs and expenses relating to or arising out of such claims.

17.8 These Terms and Conditions shall be governed by the laws of United Kingdom. Any disputes relating to these Terms and Conditions shall be subject to the jurisdiction of the courts of United Kingdom. If any part or provision of these Terms and Conditions is found by a court or other authority to be invalid and/or unenforceable under applicable law, such part or provision will be modified, deleted and/or enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions. The other provisions will not be affected.

17.9 By registering with, accessing, or otherwise using this website, you hereby agree to be bound by these Terms and conditions set forth below. The mere use of this website implies the knowledge and acceptance of these Terms and conditions. In some particular cases, we can also ask you to explicitly agree.

17.10 Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

17.11 By visiting our website, you agree to use it only for the purposes intended and as permitted by these Terms, any additional contracts with us, and applicable laws, regulations, and generally accepted online practices and industry guidelines. You must not use our website or services to use, publish or distribute any material which consists of (or is linked to) malicious computer software; use data collected from our website for any direct marketing activity, or conduct any systematic or automated data collection activities on or in relation to our website.

17.12 Engaging in any activity that causes, or may cause, damage to the website or that interferes with the performance, availability, or accessibility of the website is strictly prohibited.

17.13 You may register for an account with our website. During this process, you may be required to choose a password. You are responsible for maintaining the confidentiality of passwords and account information and agree not to share your passwords, account information, or secured access to our website or services with any other person. You must not allow any other person to use your account to access the website because you are responsible for all activities that occur through the use of your passwords or accounts. You must notify us immediately if you become aware of any disclosure of your password.

17.14 After account termination, you will not attempt to register a new account without our permission.

17.15 We may provide various open communication tools on our website, such as blog comments, blog posts, forums, message boards, ratings and reviews, and various social media services. It might not be feasible for us to screen or monitor all content that you or others may share or submit on or through our website. However, we reserve the right to review the content and to monitor all use of and activity on our website, and remove or reject any content in our sole discretion. By posting information or otherwise using any open communication tools as mentioned, you agree that your content will comply with these Terms and Conditions and must not be illegal or unlawful or infringe any person’s legal rights.

17.16 Do not submit any ideas, inventions, works of authorship, or other information that can be considered your own intellectual property that you would like to present to us unless we have first signed an agreement regarding the intellectual property or a non-disclosure agreement. If you disclose it to us absent such written agreement, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free license to use, reproduce, store, adapt, publish, translate and distribute your content in any existing or future media.

17.17 Notwithstanding the foregoing, you may forward our newsletter in the electronic form to others who may be interested in visiting our website.

17.18 We may, in our sole discretion, at any time modify or discontinue access to, temporarily or permanently, the website or any Service thereon. You agree that we will not be liable to you or any third party for any such modification, suspension or discontinuance of your access to, or use of, the website or any content that you may have shared on the website. You will not be entitled to any compensation or other payment, even if certain features, settings, and/or any Content you have contributed or have come to rely on, are permanently lost. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on our website.

17.19 To access our website and/or services, you may be required to provide certain information about yourself as part of the registration process. You agree that any information you provide will always be accurate, correct, and up to date.

17.20 We take your personal data seriously and are committed to protecting your privacy. We will not use your email address for unsolicited mail. Any emails sent by us to you will only be in connection with the provision of agreed products or services.

18. Training course information

18.1 Where the course is being held at our training venue, our joining instructions can be found on our website at the following address; https://chrisgarlandtraining.co.uk/joining-instructions/ Please ensure that you or any individuals you book on the training course have read the joining instructions before attending the course. Attendance without an appropriate form of identification as laid out in the Joining Instructions will result in that candidate being prevented from undertaking the course assessments.

19. Expectations of participants

19.1 We expect those participating in the session to behave in a considerate, respectful manner. Generally, our courses require you to be in good physical and mental health. By attending the course, you confirm that you are physically capable of participating in the course and that you are in good health with no medical history that would make it dangerous (for you or others) for you to participate. Some courses may have specific fitness requirements as more fully described in the relevant course description on our website.

19.2 If you have a special medical requirement or health condition (including allergies), you should inform us at the time of booking and in any case no later than five working days before the commencement of the course.

19.3 Participants are encouraged to complete a post course evaluation, a small number of questions, to assess the impact and value of sessions.

20. Suitability for the training course

20.1 Please note it is your responsibility to ensure that you or any individuals you book on the training course are free from any condition which would affect your or their capability to undertake the chosen training course, and that you or they have the aptitude to cope with an intensive course of study. We welcome students with disabilities but it remains their employer’s responsibility to ensure that they are appropriately supported in their workplace. We require advance notification of any assistance that a student is likely to need during the running of the course.

20.2 Delegates need a basic command of English (defined as Level 2). So whilst we are often able to provide support to people who for example do not have English as a first language, our ability to do so is limited by the time available and the number of people who require assistance, although we may be able to make special arrangements if requested in advance. Please contact us if you need any guidance.

21. Minimum Impact

21.1 We respect natural environments, endeavouring to have as little impact on them as possible. We will insist on strict environmental practices to ensure the continued quality of the natural environments in which we conduct our courses.

21.2 Procedures for sanitation, rubbish disposal and clean-up will be explained by your course leader and/or their assistants at appropriate times during the conduct of a course. You must observe these practices at all times.

22. Removal from the training course

22.1 We expect those participating in the session to behave in a considerate, respectful manner. We reserve the right to refuse to allow you, or any person booked by you, to participate, or continue to participate, in the training course if you:

22.1.1 do not meet the minimum age requirement for the training course;

22.1.2 do not arrive in time for the training course or any part of it;

22.1.3 are deemed by us (acting reasonably) to behave inappropriately;

22.1.4 are, in our reasonable opinion, under the influence of drugs and/or alcohol;

22.1.5 are not dressed appropriately throughout the course;

22.1.6 do not maintain appropriate personal hygiene. We recommend that no heavily scented perfumes, colognes or lotions are used; or

22.1.7 give cause for concern that your continued participation may cause offence or injury to yourself or other participants.

22.2 Your removal from the training course will entitle us to end the contract. In such circumstances, you will not be entitled to a refund of monies and we will not be liable to pay any compensation or incidental costs or expenses that you may incur as a result of such removal or for any other loss or damage howsoever caused arising out of your removal.

23. Your Equipment

23.1 You are responsible for any clothing, baggage or personal equipment that you bring to a course. All clothing, baggage or personal equipment are, at all times, at your own risk. We will not be responsible whatsoever for any loss or damage to your clothing, baggage or personal equipment.

24. Use of Equipment, premises and land

24.1 You must use all reasonable care in the use of:

24.1.1 any of our property and equipment;

24.1.2 property and equipment provided by our suppliers; and

24.1.3 the premises & land used during the course including, but not limited to, the flora and fauna.

24.1.4 You must comply with all reasonable instructions from our instructors/assessors in relation to its use.

24.1.5 We reserve the right to charge you for the cost of replacement or repair of items of property or equipment lost or damaged by you.

24.1.6 If any property or land is damaged by you during a course, we also reserve the right to charge you for the cost of reinstating the premises, property or land to the condition it was in before the damaged occurred.

25. Subsequent instruction

25.1 Unless otherwise stated in the course description, participation on one of our courses does not qualify you to subsequently conduct training courses of a similar nature and we do not condone or certify you to instruct anything for which you have received instruction from the Company.

25. Risks

26.1.1 It is a fundamental term of booking that you acknowledge and accept the risks and hazards that may be involved in the courses conducted by us, including serious injury or death, loss or damage to property, discomfort and inconvenience. Save as otherwise required by law, participants take part in courses at their own risk.

27. Independent Travel Arrangements

27.1 We are not responsible or liable for your actions or your safety for any independent travel you undertake before, during (if you choose or are required to leave) or after the course.

28. Number of participants

28.1 Each course is subject to a minimum & maximum number of participants and is subject to cancellation at short notice if there is an insufficient number of participants. If a course should fail to attract sufficient numbers of candidates, we aim to determine the course 48 hours before the day of the course.

28.2 Should the course be cancelled because of an insufficient number of participants, you will have the option of booking an alternative course with us or receiving a full refund of monies paid to us. We will not be liable to pay any compensation or incidental costs or expenses that you may incur as a result of such cancellation, or for any other loss or damage howsoever caused arising out of such cancellation. We recommend that you take out appropriate insurance, which includes cover against such cancellation.

28.3 The course description will specify whether the course is subject to a maximum number of participants. Once the maximum number of participants has been reached, no more booking requests can be made.

29. Cancellation by Us

29.1 We reserve the right, in our sole and absolute discretion, to cancel a course or all or any bookings prior to the commencement of the course or booking for any reason whatsoever at short notice (including, without limitation, if the minimum number of participants required for a course is not fulfilled).

29.2 In these unusual circumstances, we will offer you the option to book a place on an alternative course (provided that there are sufficient spaces available on the course on the date you wish to change to), or have all monies paid to us repaid in full.

29.3 A course may also be cancelled either before or after its commencement for reasons of Force Majeure.

29.4 We will not be liable to pay any compensation or incidental costs or expenses that you may incur as a result of such cancellation or for any other loss or damage howsoever caused arising out of such cancellation. We recommend that you take out appropriate insurance, which includes cover against such cancellation.

30. Changes by Us

30.1 We will not be liable to pay any compensation or incidental costs or expenses that you may incur as a result of any alterations to your course or for any other loss or damage howsoever caused arising out of such alterations. We recommend that you take out appropriate insurance, which includes cover against such costs, expenses, losses or damage.