Conflict Resolution in the Workplace

£29.99

This Conflict Resolution in the Workplace course is aimed at supervisors and managers that want to develop effective conflict resolution methods.

Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line.

Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

 

SKU: ELH-VT-93 Category: Tags: , , , , ,
MPN: ELH-VT-93
Brand: Chris Garland Training

Conflict Resolution in the Workplace

This Conflict Resolution in the Workplace course is aimed at supervisors and managers that want to develop effective conflict resolution methods.

The Confederation of British Industry estimates that the cost of workplace conflict is around £33 billion each year. It also estimates that up to 20% of leaders time is spent dealing with conflict and then there are the intangible costs such as reduction in loyalty, commitment, motivation, teamwork and morale.

This course starts by explaining what constitutes conflict in the workplace before moving on to look at some of the most common causes and the effects this can have on the workforce. It covers the stages and build up to a workplace conflict and contains several extensive modules that outline conflict resolution techniques that can be applied at any stage of this build up. As well as the negative impacts of conflict the course also explores how effective management of conflict can result in positive outcomes in the workplace.

These can be the development of shared ideas, the ability to reach compromises through increased trust and creating an environment where differences of opinion are celebrated and considered rather than shut down.

Left unmanaged workplace conflict can be damaging to relationships, team morale and ultimately the company’s bottom line. Having a knowledge of effective conflict resolution techniques and strategies and taking a proactive approach to resolving issues will lead to a better work environment and more effective teams.

The course can be a great starting point for people new to their leadership role as well as more established managers that want to enhance their skills. This acts as a great introduction to the subject and covers the key concepts and theories relating to conflict management. CPD approval means that this course can be used by those that need to prove they are continually developing themselves.

Beyond this topic we offer a range of other business skills courses that could all be useful in developing and improving as a manager. The ones that directly compliment this course include
Developing Teamwork and Introduction to Emotional Intelligence.

Course syllabus includes:

  • The Causes and Symptoms of Conflict at Work
  • Resolving Conflict
  • The Five Conflict Modes
  • Using the Modes
  • Assertiveness
  • Making Positive Outcomes

Certificate in Conflict Resolution in the Workplace:

  • PDF format certificates are issued as standard, as soon as you complete the course.

Course duration:

  • The course includes around 45 minutes of video lead learning.

Test:

  • This Conflict Resolution in the Workplace course is tested online & you’ll need to gain a minimum of 70% in each of the modules to pass.
  • There are short tests throughout to help cement your learning.
  • You will undertake a multiple choice exam at the end of the course.

Pre-requisites:

  • We recommend that you have a reasonable understanding of English & maths (e.g. GCSE grade D/Level 1) before undertaking this course.

Candidates:

  • Purchase a place for yourself, or purchase a bundle for your colleagues.

Geographical coverage:

  • The Conflict Resolution in the Workplace course is available to candidates in the UK.
  • The course can be delivered in other countries. Candidates should be aware that the content was developed in accordance with current UK practice, protocols & guidance.

Venue:

  • The Conflict Resolution in the Workplace course can be run on any electronic device. We recommend that a laptop/desktop is used to ensure that you can see the screen clearly.

Joining instructions:

Links:

Conflict Resolution in the Workplace

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Conflict Resolution in the Workplace

Why choose us?

Here are a few reasons why you should choose Chris Garland Training as your training partner.

Authority

• Established 2012
• Trusted and recommended by training providers, nationwide.
• Consistently receiving 5 star reviews from our clients.
• Bespoke courses backed & certified by The CPD Group.
• Courses certified by Ofqual Regulated Awarding Organisations.

Environmentally and socially responsible

• Our charity of the year 2022 is the North West air Ambulance Charity. Part of your course fee will be donated and you can add to this when purchasing your course place.
• Additionally, for every course place booked, we pay for a tree to be planted in some of the worlds most deforested areas and an area of kelp to be planted and managed.
• Our planting partners are Just One Tree. They also run educational programmes for those involved in the planting, thereby sharing and promoting knowledge and ownership of the newly planted forests.
• You can read more about this and our other environmental strategies on our Environmental Responsibility page.

Your safety

• Professionally qualified instructors, with Enhanced DBS Certificates.
• Internal & External Quality Assurance of courses.
• HTTPS Secure website.
PCI DSS compliant payment system.
• Credit/debit card, BACS and Purchase Order payments accepted.

Our clients

• We’re proud to have a nationwide client base, including:
— Multi-National & FTSE100 companies,
— Local Authorities & Wildlife Trusts,
— Universities, Colleges, School Academies & Childcare providers,
— Schools & adult education providers; including Independent, Local Authority, Referral & Secure units,
— Food manufacturers, Restaurants & Chefs,
— Mining, Surveying, Construction & Maintenance companies,
— Sports Clubs; including Golf, Rugby, Netball, Judo, Canoeing, Hiking & Climbing Centres,
— Hospitals, Dentists, Physiotherapists, Podiatrists,
— Tree Surgeons,
— Other training providers,
— And many, many more!


Conflict Resolution in the Workplace

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Some national governing bodies require that course certificates be issued by an Ofqual Regulated Awarding Organisation*. We offer self-certified & Ofqual Accredited courses; the main difference in certification being third party cost. Ofqual Regulated Awarding Organisation certification is currently priced at an additional £12.50pp.

*Some of our courses are bespoke to Chris Garland Training. As such they cannot be certified by an Ofqual Regulated Awarding Organisation. Where this is the case, you will be informed of this in your quotation.

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Candidates:

Please note the maximum number candidates per instructor for your course.
If you have more candidates, we can arrange to run an additional course at the same time, or a separate course to be held on a second date.
Where you have more than the maximum number of candidates for one course, please include this in the Additional Information field at the end of the form.

Dates & Times:

If you have a preferred date & time for this course (for example to fit in with staff shift patterns) please let us know.
Please choose the nearest to your required hours.
Where your time requirements don't match the categories exactly, please let us know in the Additional Information at the end of the form.

Additional Information:



Conflict Resolution in the Workplace

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Conflict Resolution in the Workplace

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